Apple - Education - Apple Education Custom Stores

Apple Online Education Custom Stores FAQ

What is the difference between the Apple Online Store for Education and a Custom Store?

The Apple Online Store for Education is available to all education customers and displays all products available from Apple to education customers. A Custom Store offers many personalization options. On a Custom Store, a school administrator may select which products and recommended systems will be offered; he or she may personalize the store by adding a school’s logo and request a short, easy-to-remember personalized web address to reach the Custom Store.

Does it cost anything for a school to have a Custom Store?

Custom Stores are provided free of charge to offer greater flexibility for a school’s purchasing needs.

What pricing is displayed on a Custom Store?

Apple Online Education Custom Stores display Apple’s education pricing.

Will the purchase process change with a Custom Store?

The purchase process on a Custom Store is the same as on the Apple Online Store for Education. Anyone can create a purchase proposal, which is then submitted to an Apple Authorized Purchaser, who then submits the order to Apple.

Who can submit to Apple purchase proposals created on a Custom Store?

Only the school’s Apple Authorized Purchaser can submit purchase proposals to Apple.

How long does it take for Apple to setup a Custom Store?

Custom Stores are usually created within three to five business days after receipt of the Custom Store Enrollment form.

Can my school have more than one Custom Store?

It is very common for a school to have two Custom Stores, one for personal purchases and one for institution purchases. Schools may occasionally request multiple Custom Stores to support different departmental purchasing needs at larger schools and universities.

How will I know when my Custom Store has been set up?

An email containing the new Custom Store URL and other important information will be sent to the person who submitted the Custom Store enrollment form. The school’s Apple Account Executive also receives this email.

How will individuals at my school find their Custom Store once it has been set up?

A Custom Store may be accessed through Apple’s own website or through a direct link. To locate a Custom Store through Apple’s website, visit the Apple homepage and click the “Store” tab at the top of the page. Next, choose “Education” from “More Stores” on the right of the page; then simply choose the appropriate category, such as K-12, college, or university, for either a personal or institution purchase. This will take you to Apple’s “Find Your School” page where a school may be selected by zip code or by browsing a list of schools by city and state. Once a school with a Custom Store has been choosen from the list, select “Take me there” to enter the Custom Store. Additionally, you may choose to communicate your personalized web address and provide links to your Custom Store from your school’s website.

Is it difficult to make changes to a Custom Store?

An easy-to-use web administration tool allows a Custom Store administrator to quickly maintain his or her school’s Custom Store.

What does a Custom Store administrator do?

A Custom Store administrator is a school representative who is responsible for configuring store options and product offerings as desired by the school. The Custom Store administrator is identified by the school during the Custom Store setup process and may be changed at any time upon request of the school.

Does a Custom Store allow a school to highlight technology solutions the school recommends for students, faculty, and staff?

Yes. Custom Store administrators can create a page of Recommended Systems that can include a mix of hardware and software products. A link to the Recommended Systems page is conveniently located on the front page of the Custom Store.