A streaming line of features
Instrumental to the IT system’s flexibility is the powerful Mac OS X Server with a suite of features to meet the Star Tribune’s IT needs. Using Workgroup Manager in Mac OS X Server allows the Star Tribune to centrally manage users, groups, and computers across its organization. Creating a standardized desktop, preferences, and password policies streamlines IT administration. “We no longer have to manage our desktop security and authentication in batches — the PCs over here, the Macs over there,” explains Priglmeier.
Installing the Apple Remote Desktop in tandem with Mac OS X Server enables the Star Tribune to support employees who are traveling or working remotely. With Apple Remote Desktop, employees anywhere, on any platform, can log in directly to the Star Tribune network for updates, reconfigurations, and real-time online help.
“Using Apple Workgroup Manager and Apple Remote Desktop allows us to support staff who are working remotely, as long as they are connected to the network,” says Priglmeier. “We can service workstations remotely, without making a trip to each desktop or laptop.”
Let ‘er RIP
Managing file sharing on the Star Tribune’s back end is equally important. To improve cross-platform file sharing and increase processing power, the Star Tribune installed 30 Xserve servers from Apple in the back end of its IT system. Xserve combines 64-bit processors, high-bandwidth system architecture, and 1.5 terabytes of storage capacity with a user-friendly interface.
Designed for collaboration, Xserve running Mac OS X Server with Mac OS X clients creates a seamless connection unlike other server-client configurations. The robust compatibility of both technologies reduces the complexity of the Star Tribune’s system administration and lowers maintenance costs.
“It all came down to support for native file sharing on the servers,” says Priglmeier. “By using Xserve, we support all of our clients, Mac and PC.”
In addition to file sharing and Active Directory integration, the Star Tribune uses Xserve servers as “ripping stations.” Raster imaging processing (RIP) turns vector digital information such as a PostScript or Portable Document Format (PDF) file into high-resolution raster images used in newspaper production. Not only can Xserve manage “ripping,” but its processing power works quickly and efficiently to make these images immediately available.
By testing the ability and performance of Xserve in a closed environment, enlisting Apple Professional Services, and retraining its staff, the Star Tribune ensured a successful transition. “The installation was seamless,” says Priglmeier. “The technology helps us get our job done and the IT group can find new ways to streamline newspaper operations.”
A supportive environment
Apple’s customer services support was an essential component of the Star Tribune’s incorporation of Apple products. Mac OS X Server Software Support provided phone and email assistance to the Star Tribune. The local Apple Specialist, FirstTech, working with Apple engineers, resolved advanced networking issues, including the integration of Apple products into the multiplatform environment. AppleCare Premium Services provides same-day hardware repairs and 24-hour phone and email support.
“We will always be a heterogeneous environment and engaging the services from Apple ensured compatibility across the enterprise,” says Priglmeier, “When we are installing something new, we get immediate suggestions and feedback from Apple engineers.”
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