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iPod Out-of-Warranty Battery Replacement Program: Frequently Asked Questions

  1. What is the iPod Battery Replacement Program?
  2. How much does it cost to participate in the program?
  3. How do I send in my iPod for battery replacement service?
  4. Will the data on my iPod be preserved?
  5. Will my iPod personalization be preserved?
  6. How long will it take to receive my replacement iPod?

1. What is the iPod Battery Replacement Program?
If your iPod requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee. Be sure to follow these instructions for optimizing battery life and troubleshooting battery charging issues before submitting your iPod for battery replacement.

2. How much does it cost to participate in the program?
Click here for pricing, or contact your local Apple retail store or Apple Authorised Service Provider, where available, for details. Replacement iPods may be new, used or refurbished. Service may not be available if your iPod has been damaged due to accident or abuse. Please review Apple's Repair Terms and Conditions for further details. Note: There may be a fee for diagnostic service.

3. How do I send in my iPod for battery replacement service?
It's easy, use the Online Service Assistant. You may also contact your local Apple retail store or Apple Authorised Service Provider.

4. Will the data on my iPod be preserved?
No, your songs and files will not be transferred to your replacement iPod. Please backup important files, and remove all data from your iPod before sending it to Apple.

5. Will my iPod personalization be preserved?
If your original iPod has a personalized engraving by Apple, you will have the option of having the replacement iPod engraved with the same text, or replaced by a non personalized iPod (benefiting from a faster service). If your original iPod was custom laser engraved by another company, your replacement iPod will not be personalized.

6. How long will it take to receive my replacement iPod?
If your iPod is not personalized, your service will take approximately one week from the date we receive your iPod for service to the date you receive your replacement iPod. If your iPod is personalized, your service will take approximately two to three weeks from the date we receive your iPod for service to the date you receive your replacement iPod.

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