Passes FAQ

If this information does not answer your question, please email us by clicking on the Contact Us button at the bottom of page.

When will the next episode of my Multi-Pass/Season Pass be available on iTunes?

Generally, new episodes for both Multi-Pass and Season-Pass shows are added to the iTunes Store the morning following their original air date. If a Multi-Pass or Season Pass is not available the day after it airs, it could be that the show was a rerun from earlier in the season or from a previous season. Reruns are not made available for download. Check the network's website for a listing of current shows and air dates.

A TV show can also be off the air for weeks at a time. When that occurs, check the TV show page where you purchased your Season Pass or Multi-Pass where information about this hiatus can usually be found.

Can I cancel my Multi-Pass/Season Pass?

You cannot cancel a Multi-Pass or Season Pass. If you have a problem with a Pass you can contact us using the form at the bottom of this page and include details about what's wrong.

I see a new episode available on the iTunes Store but I've not yet received it.

Once a new episode becomes available in the iTunes Store it will be available for you to download. You can check if you have episodes awaiting download by going to the "Manage Passes" page. Or you can simply select "Check for Available Downloads" under the Store menu in iTunes 8 (or "Check for Purchases" under the Store menu in iTunes 7) to download any unavailable episodes. For Multi-Passes you should check that your Multi-Pass has not expired. This information is also available on the "Manage Passes" page.

How do I turn auto-renew On/Off for my Multi-Pass?

With auto-renew, a new Multi-Pass is charged to your account after the first is complete, and the subsequent episodes will automatically download as they become available.

Learn how to Manage Passes.

Can I turn off the email notification of new episodes?

You can set your email notification preferences on the Manage Passes page in your iTunes account area.

There's a playback problem with my recent episode, what do I do?

Read this article for troubleshooting tips with video playback.

Still need help?

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