Password FAQ

If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.


I forgot my password.

Please use Apple's password recovery tool, iForgot, to recover your password. To protect your account information, Apple cannot recover your password for you. If you are unable to recover your password from Apple’s recovery tool, please email us using the form below and include your billing address.


How do I recover my AOL password?

If you forgot your AOL password, you can recover it using AOL's password recovery tool. Since your password protects your AOL wallet, never give out your password to anyone.


How can I change my password?

You can change your password in your Account Information screen. Click the link below. We'll launch iTunes and take you directly to the right screen to change your password.


What do I do if I think someone has my password?

Please change your password right away. Click on the "Account Information" link below and we'll take you to the right screen in iTunes to change your password. After you change your password, please email us using the form at the bottom of this page.