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If your question isn't answered here, please contact us using the form below.

Is my Apple ID the same as my email address?

Your Apple ID account name can be the same as your email address, but it doesn't have to be. To change your email address without changing your account name, visit My Info, Apple's profile management tool.
Learn more about Apple ID accounts.

How do I change my account name or email address?

Even if your email address changes, you can continue to use the same Apple ID account name. Just be sure to update the email address that is associated with your account. To change your email address without changing your account name, visit My Info, Apple's profile management tool.
Learn more about Apple ID accounts.

How do I sign in?

Read this article to learn how to sign in to iPhoto or Aperture with your Apple ID.

How does 1-Click work?

1-Click is turned on by default when you sign in to iPhoto and Aperture, and must be enabled for you to order photo products.
Learn how to enable and disable 1-Click.

How do I change or reset my password?

If you want to change your password, please visit My Info, Apple's profile management tool.
If you have forgotten your password, please use Apple's password recovery tool, iForgot, to recover your password. Due to privacy concerns, Photo Services Support cannot change your password for you.

How do I change my shipping address?

It's easy to update your shipping information in iPhoto or Aperture. However, due to the highly-automated printing processes that Apple Photo Services uses, it is not possible to change an order once it is placed. There is a 90-minute window once you have placed an order during which it can be cancelled.
Orders can only be cancelled on the Apple Photo Services Order History page, not through an email request.
Learn more about changing your shipping address before placing an order.

How do I update my billing information?

Learn more about updating your billing information.

Can I cancel my account?

Apple ID accounts can't be canceled, but if you no longer want to make photo purchases, you can simply disable 1-Click purchasing in iPhoto or Aperture.
Learn how to enable and disable 1-Click.


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